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Your order will be delivered within 6-13 business days from when you place it. Here's the breakdown:

• Processing: 1-3 business days (orders placed after 3:00 PM London time are processed the next business day)
• Shipping: 5-10 business days from our fulfillment center in China to your UK address
• Delivery: Royal Mail handles final delivery within the UK

Please note that delivery times may be extended by 2-5 days during peak seasons, and customs clearance times are beyond our control. You'll receive tracking information once your order is dispatched.

Yes! You have 30 days from delivery to return unwanted items. Here's what you need to know:

Return Requirements:

• Items must be unused, undamaged, and in original packaging
• All accessories, manuals, and tags must be included
• Items cannot be modified or installed

How to Return:

1. Contact us at sales@onki.store or use our online returns portal
2. We'll provide return authorization and shipping instructions within 1 business day
3. Ship the item to our fulfillment center in China
4. Refund processed within 5 business days after we receive and inspect your return

Return Shipping: You'll need to cover return shipping costs for change-of-mind returns, but we cover all costs if the item was damaged, defective, or incorrect.

Don't worry - we've got you covered with our comprehensive damage protection:

Immediate Steps:

1. Inspect your order as soon as it arrives
2. Take photos of any damage
3. Contact us at sales@onki.store within 48 hours

What We'll Do:

• Provide a free replacement or full refund
• In most cases, you won't need to return the damaged item
• Process your resolution within 1 business day

1-Year Warranty: All items are covered against manufacturing defects. Just contact us with photos or videos of any defects you discover.

Contact Us:

• Email: sales@onki.store
• Hours: Weekdays 9:00AM - 5:00PM (London Time)
• Response Time: Within 1 business day

We're committed to making things right quickly and hassle-free!